Sorry about the need for the legalese. As a quick summary, a corporate license lets a single reporting organization (usually with its own P&L and its own president) use and modify the training material internally, with few restrictions. It does, however, limit what can be done with the material outside of Read more…
I was watching Jon Stewart, where I get all my fake news from, and he had an interesting guest, Atul Gawande, the author of The Checklist Manifesto: How to Get Things Right. Now, if you’ve spent time looking at my site, you’ll know that I am a fan of checklists. Read more…
Improvement, by definition, requires altering behaviors. And since most people show a reluctance to change, it follows that improvement efforts can be an uphill battle. Let’s start by addressing 8 of the major reasons why people resist change. Fear. By far the biggest reason for resistance to change, fear creates Read more…
I just got back from doing some Lean training last week. I frequently return with a few pictures from my travels that are at least a little bit interesting. I apologize for the picture quality. Apparently, when the lens of your camera gets grimy, the pictures get worse. The first Read more…
The SIPOC Analysis Sheet is a tool to help understand the flow of value from supplier to the customer. SIPOC is the acronym for Supplier-Inputs-Process-Outputs-Customer. Click Image to Get Our SIPOC Analysis Sheet(Get This Form for Free) In practical use, a simple form such as this has limitations. Suppliers often Read more…
The Office Process Summary Sheet provides an at-a-glance view of the gains an improvement team has made in a kaizen event. Get Our Office Process Summary Sheet for FREE The Office Process Summary Sheet has some of the most common measures of improvement already filled in, and also provides a Read more…
The Process Recording Sheet is primarily used to document steps in an office environment during a process walk. Because of the non-linear flow in an office, longer cycle times, computer processes that are hard to monitor, and the frequency with which office workers change tasks, a Time Observation Sheet is Read more…
The Office Process Questionnaire is a tool to help gather information from office workers during the process walk of a kaizen event. Get Our Office Process Questionnaire for FREE It has a series of standard questions, as well as space to record questions specific to the process under review. Adding Read more…
Managing workload in an office setting can be a challenge. Use the Office Process Capacity Form to determine whether a process is sufficiently staffed to meet demand. This form takes the FTE (full time equivalent) load into account, as many office workers have multiple roles. Get Our Office Process Capacity Read more…
The Noise to Constant Sheet is a tool for organizing and prioritizing effort in an improvement project. The first step to creating a consistent, correct output of a process is to reduce variation. This form lists the noise in a process (the randomness or uncontrolled aspects) and asks teams to Read more…
The KPI bowler gets its name from its resemblance to a bowling score sheet. Learn About the KPI Bowler in our Managing With Metrics Video The form is used to track progress towards meeting key performance indicators. When the results are below the target, the block should be highlighted in Read more…
The Kaizen Newspaper is a tool for both managing workload during a kaizen event, and for keeping track of the follow-up activities. Get Our Kaizen Newspaper Form for FREE During the event, I recommend posting a version of this form up on a flipchart (in marker), or at least tape Read more…