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Conflict is the state of disagreement or opposition.

Conflict is a normal part of any Lean effort. When a process is changed, people invariably have differing opinions about the best way to fix things. In some cases, there is even conflict about whether something is even a problem.

Conflict is managed in a few ways. The first is by using a healthy dose of facts and data. It is hard to argue with ‘12’; ‘a lot’ is more likely to cause conflict.

The second is communication. Surprises often cause conflict; primarily when there is an existing expectation.

Finally, job satisfaction can reduce conflict. When people have ample stores of happiness in their cupboards, they are less likely to get adversarial about little things.

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