14 Points, Deming’s
In his book, Out of the Crisis, W. Edwards Deming lists his 14 points for management. The overall aim of the book is to transform the style of American leadership. At the time the book was first published in 1982, American industry, especially automotive companies, had started to lag behind Japanese companies in terms of quality. Deming spent many years working with Japanese companies and came up with his 14 points as a way that Read more…




