Lean Litmus Test Question 1: Do small goals add up to big success?
I recently posted a list of questions that I use as a litmus test when I start working to help an organization improve. The first of these questions was: If frontline leaders hit all their individual targets, would the company hit its goals? I ask this question to get a feel for how the company manages its strategy, as well as to get a read on how accepting or resistant the senior leaders will be Read more…

