Connect with us on FaceBook Follow Velaction on Twitter Join Velaction's LinkedIn Group Subscribe to Our YouTube Channel Connect on Google+ Subscribe to our Gotta Go Lean Blog RSS Feed Get the Gotta Go Lean Blog by Email Subscribe to Our Member Updates Subscribe to One of Our Lessons of the Day

Log in | Register | Contact Us | View Cart

No comments

Root Cause Analysis and the 5 Whys Training Module

See Where This Training Module Fits Into Our 35 Class Catalog

When you have a medical condition, you can treat the symptom, or you can treat the underlying problem. You don’t have to be a doctor to know which option is better. Unfortunately, finding the source of the ailment can be a challenge, which is why some people simply slap Band-Aid after Band-Aid on their ailments.

In problem solving, people often do the same. They treat the surface issue without diving deep enough into their analysis to figure out what is at the heart of the problem. Unfortunately, problems don’t get solved unless they find the root cause and eliminate it once and for all. They tend to come back, or pop out sideways with a new symptom.

Getting to the bottom of a problem is known as root cause analysis, and the 5 Whys is one of the simplest tools for finding your way there. This module covers the general concept of root cause analysis, and goes into detail about how to use the 5 Whys.

Module Directory

Lean Training System Info

Watch this video or click this link to learn more about
the Lean Training System.

Practical Guide to Continuous Improvement


If you find our products useful, please help us spread the word about them!

Lean Training System Components




Root Cause Analysis & the 5 Whys Narrated PowerPoint on Video (MP4, Immediate Download, Individual License, 18 minutes), 5 Whys Audio Term on MP3 (Individual License, 7:23). Free member materials available: 5 Whys Term on PDF (6 Pages), 5 Whys Form




Root Cause Analysis & the 5 Whys PowerPoint (22 slides), Root Cause Analysis & the 5 Whys Exercise, Root Cause Analysis & the 5 Whys Student Guide

Learn more about licenses

For use in reporting units of up to 20,000 people. Some restrictions appply.
Rule of thumb: One license per president.

RCA & the 5 Whys Class Video



Narrated PowerPoint, 42 minutes, MP4, Immediate Download

5 Whys Term Audio



MP3, 7:23, Immediate Download

Don't Pay Full Price!

Learn about our "Build-a-Bundle" program to get up to 45% off most digital products.




Add the Independent Study Pack, Instructor Pack, and Corporate Licenses with one, easy click. You may remove any unwanted items from the cart.

Root Cause Analysis & the 5 Whys DVD



Narrated PowerPoint, 18 minutes

The 5 Whys Form



Tracking form for the Five Whys. Adds in confirmation step; Download

The 5 Whys Term



6-page PDF; Download

See the excerpt video with over 165,000 views on YouTube.

Note: This video comes from an earlier version of our 5 Whys training.

Lessons of the Day

Get more out of our 5 Whys training module by signing up for our Problem Solving Lessons of the Day.

Root cause analysis simply means getting to the bottom of things. It is a problem solving practice intended to prevent treating a symptom rather than the underlying cause.

Root cause analysis works because of the existence of the cause and effect principle, which means that for every effect, there is a cause in an upstream process step (or steps).

The most commonly used and simplest of the problem solving tools is the 5 Whys. It is easy to teach, easy to use, and very effective in the right situations. Our 5 Whys training clarifies what those situations are.

While we certainly want leaders to gain a deep understanding of how the tool can help them reach their goals, our root cause analysis and 5 Whys training is focused on the frontline. We want the employees doing the day-to-day work of the company to learn how tools like the 5 whys will make their jobs better. Understanding how the 5 Whys can benefit them personally will make them more likely to use the tools on their own.

This class on root cause analysis and the 5 whys provides Lean trainers the materials to instruct their teams on how to permanently solve a problem by getting to its root cause rather than working on its symptoms. It can also be used for self-study.

As part of our Lean training system, the PowerPoint class may be expanded with our student guide, DVDs, audio programs, and Lean forms. It also has the consistent look and feel of our full line of training materials to provide a seamless message to your teams.

  • FREE 6-page Lean Term on PDF to give students
  • FREE electronic copy of the 5 Whys Form used in class
  • Class used in the #1 5 Whys video on YouTube, now with over 85,000 views
  • DVD available to use as instructor’s guide or for makeup training
  • Student guide, training exercise, and MP3 available
  • Highly effective, visual class walks through a real example

P3 Ways to Buy

  Guest Discount Codes Member Discount Codes
  Discount Code Discount Code
$50-$100 10% GUEST10 20%  Log In to Reveal Codes
$100-$500 15% GUEST15 30%   Log In to Reveal Codes
$500+ 20% GUEST20 45%  Log In to Reveal Codes

Not all products are eligible for Build-a-Bundle discounts.

Root Cause Analysis & The 5 Whys Lean Training on PowerPoint


Regular Price: $8.99

  • License Type: Corporate
  • Number of Slides: 22
  • Target Time: 45 minutes + 15 minutes for optional exercise
  • Revision Date: 6/6/2010
  • Format: PowerPoint 2007
  • Delivery: Immediate Download
  • View the slides

Root Cause Analysis & The 5 Whys Lean Training on DVD


Root Cause Analysis & The 5 Whys Lean Training Video (Individual License)

Root Cause Analysis & The 5 Whys Lean Training Video (Corporate License)




Regular Price: $18.99

Regular Price: $8.99

Regular Price: $229.00

  • Format: DVD (NTSC-North America)
  • Presented By: Jeff Hajek
  • Running Time: 18 Minutes
  • Revision Date: 12/2010

Problem solving is an art that takes training and lots of practice. In this video, you will develop one of the foundational skills of problem solving. You will learn how to get to the root cause of a problem so you don’t waste your resources treating symptoms instead of solving the underlying problem.

In addition, you will learn to put one of the basic root cause analysis tools to use: The 5 Whys.

This DVD is created using our high-quality PowerPoint training package. Imagine the power of having access to a DVD of a training module as well as the materials in the video. Use the DVD as a leaders guide, as a make-up training tool, as refresher training, or as a stand-alone teaching device. The choice is yours.

  • Format: MP4
  • Resolution: 480×320
  • Delivery: Immediate Download
  • License: Individual
  • Presented By: Jeff Hajek
  • Running Time: 18 Minutes
  • Revision Date: 12/2010

This license is for the person named in the ‘ship to’ address of the purchase receipt only.

  • Format: MP4
  • Resolution: 720×480
  • Delivery: Immediate Download
  • License: Corporate
  • Presented By: Jeff Hajek
  • Running Time: 18 Minutes
  • Revision Date: 12/2010

Our corporate licenses for the videos in our Lean Training System open up new opportunities for companies that want more extensive access to multimedia content than DVDs can provide.

This format allows a reporting unit of a company to post a copy of this video on its network to allow people throughout the organization to view it. It is licensed to a single ‘reporting unit’ of the company named in the ‘Ship To’ address of the sales receipt. As a rule of thumb, this normally means one license per president (i.e. holding companies, conglomerates, multi-nationals, etc. will need a license for each separate unit.) Standard corporate licenses are limited to organizations with fewer than 20,000 people.

Root Cause Analysis and the 5 Whys Student Guide

Item Code: LTS5WHYSG

Regular Price: $7.99


You can’t truly solve a problem unless you get to the bottom of it. Our Root Cause Analysis and the 5 Whys Training Module helps you do just that. This student guide enhances the classroom experience for your trainees, plus it provides them with a reference tool they can use long after the class is over.


Root Cause Analysis & The 5 Whys Training Exercise

Item Code: LTS5WHYEX

Regular Price: $9.99

  • Format: Microsoft Word
  • License Type: Corporate
  • Student Pages: 1
  • Leader Pages: 3
  • Exercise Time: 20-25 minutes
  • Materials: Flip chart, markers, 5 Whys Form (optional)
  • Revision Date: March, 2012

We believe in the “Crawl-Walk-Run” model of training. Teach your team to crawl in the classroom with this simple 5 Whys exercise. It provides them with a sample situation in which to try out the process of linking causes to a problem they are facing. This simple exercise demonstrates how the connection between a problem’s source and its observable effect is often clouded by intermediate activities.

This purchase provides you with a 1-page student handout and 3 pages of leader instructions to get the most out of the training time.

The license allows use of the product throughout your organization, and the Microsoft Word format allows you to make changes to the exercise to suit your company’s particular needs.

Audio Programs

5 Whys Audio Term (Individual License)


Regular Price: $3.99

Play a sample…

  • Format: MP3
  • License Type: Individual Use
  • Length: 7:23
  • Revision Date: May, 2009

We know you are busy, and may not always have time to sit through training or read as much as you’d like to. But that doesn’t mean you don’t have options. Our 5 Whys Lean Term on MP3 is a great way to learn while you are on the go, when you are waiting in line, or even while working out.


5 Whys Audio Term (Corporate License)


Regular Price: $44.99

  • Format: MP3
  • License Type: Corporate
  • Length: 7:23
  • Revision Date: May, 2009

Our corporate licenses allow you to post this file on your network for use by all employees of your reporting unit of your company. For most organizations, this is the entire organization. The rule of thumb is that you will need one corporate license for each president in the organization (multiple reporting units are most common in large conglomerates, holding companies, etc.) We also limit standard corporate licenses to organizations with 20,000 or fewer employees.

  • Root Cause Analysis and The 5 Whys Independent Study Pack

    This product gives those of you wanting to guide your own Lean education the tools to learn on your own. Premium files delivered via download. Forms and Lean terms available to site members (free registration).

    Contents: DVD, Student Guide, 5 Whys Worksheet, 5 Whys PDF, 5 Whys MP3

    Bundle Price: $20.97

  • Root Cause Analysis and The 5 Whys Lean Training. Instructor Bundle.

    This product combines the digital products, including corporate media licenses from our Root Cause Analysis & The 5 Whys Training Module. Files delivered via download.

    Contents: PPTX Class, Corporate Video License, Student Guide, Exercise, Corporate MP3 License

    Individual Price: $300.96

    Guest Discount: 15% (up to 20% *)

    Member Discount: 30% (up to 45% *)

    NOTE *: Higher discounts available based on value of eligible Build-a-Bundle products in cart

  • 5 Whys Form (+ Video +Form)

    The 5 Whys Form

    The 5 Whys Worksheet is used to guide a problem solver through his or her root cause analysis.

    Format: PPTX

    Regular Price: Free for Registered Users

The Root Cause Analysis and the 5 Whys class covers the following material:

1. Treating symptoms

a. Wastes resources

b. Problems recur

2. What is root cause analysis?

3. Cause and effect principle

4. Why do root cause analysis?

a. Company benefits

b. Employee benefits

5. Steps to root cause analysis

a. Identify problems

b. Prioritize symptoms

c. Choose a tool

i. Basic

a. 5 Whys

ii. Intermediate

a. Cause and effect

b. Pareto charts

c. Run charts

iii. Advanced

a. Statistics/ANOVA

d. Identify the process step

e. Prove the theory

6. The 5 Whys

a. Using the tool

b. Benefits

c. Drawbacks

7. The 5 Whys Worksheet

Leave a Reply

You must be logged in to post a comment.

Copyright © 2009-2014, Velaction Continuous Improvement, LLC | Legal Information