Root cause analysis simply means getting to the bottom of things. It is a problem solving practice intended to prevent treating a symptom rather than the underlying cause.
Root cause analysis works because of the existence of the cause and effect principle, which means that for every effect, there is a cause in an upstream process step (or steps).
The most commonly used and simplest of the problem solving tools is the 5 Whys. It is easy to teach, easy to use, and very effective in the right situations. Our 5 Whys training clarifies what those situations are.
Our root cause analysis and 5 Whys training is focused on the frontline. We want leaders to gain a deep understanding of how the tool can help them reach their goals. We also want frontline employees to learn how tools like the 5 whys will make their jobs better, and understanding that will make them more likely to use the tools on their own.
The following root cause analysis and 5 Whys training products are available to help you master these concepts, or teach them to others.