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QCD-Quality, Cost, Delivery (Part 2)

Create your QCD metrics from your top level strategy. You should be doing some catchball both up and down the chain of command. Then communicate the metrics to the team, and post them in a prominent location.

Make sure not to neglect the metrics after they are posted. It is worse to have seriously outdated metrics than to have none at all.

We have many Lean forms and tools available at www.Velaction.com that can help you improve quality, cost, and delivery in your organization. Of particular note, we offer a KPI (Key Performance Indicator) Bowler that is organized using QCD as categories.

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