Managing workload in an office setting can be a challenge. Use the Office Process Capacity Form to determine whether a process is sufficiently staffed to meet demand. This form takes the FTE (full time equivalent) load into account, as many office workers have multiple roles.
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It also looks at whether the process has enough machines to handle the workload. While this is not a problem in the office as frequently as it is on the shop floor, it occasionally is a factor. Examples include a 3D printer for an engineering team, or an espresso machine for a coffee shop. Service processes often bridge the line between administrative and production work.
To learn more about how to use this form, visit our Lean Training page.