Building Continuous Improvement Management Systems

Product Description

Course Description

While proven in manufacturing, Kaizen Events hold even greater promise for implementing rapid improvement in office, service, and knowledge work environments, where the workforce is less accustomed to cross-functional problem-solving, measuring process performance, and absorbing rapid change. However, holding Kaizen Events in these settings require significant planning, skilled facilitation, and intensive follow-up activities to ensure sustainable results. In this two-part webinar, Karen will share what it takes for a successful Kaizen Event that not only generates rapid results, but also develops the workforce and shifts culture.

In this Lean Office Training, participants will learn:

· The difference between kaizen and Kaizen Events.

· When to use Kaizen Events.

· Step-by-step approach for planning and executing office- and service-based Kaizen Events.

· The “Kaizen Commandments” that reduce common pitfalls.

· How to create a sustainability plan with teeth.

· How to navigate the common obstacles to success.

Part I will focus on event planning. Part II will focus on event execution and follow-up.

A no-cost 30 minute Q&A will be held immediately following the presentations to aid in a deeper discussion of key success factors.

Recommended reading:

The Kaizen Event Planner, (Chapter 12), Karen Martin & Mike Osterling

Instructor

Karen Martin, Principal Consultant, Karen Martin & Associates, provides Lean transformation, operations design, and performance improvement support to industry, government, and the not-for-profit sector. Karen is recognized as a thought leader in applying Lean thinking in transactional, service, analytical, and creative environments, and has generated impressive results for her clients.

In addition to her 16-years as a management consultant, she is a passionate Lean educator. She speaks at conferences frequently, is an instructor in University of California, San Diego’s Lean Enterprise program, and serves as an Industry Advisor for University of San Diego’s Industrial and Systems Engineering Program.

Karen is co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments, co-developer of Metrics-Based Process Mapping: An Excel-Based Solution, and is currently at work on a new book about the four fundamental elements that hold organizations back from achieving the levels of operational excellence they’re capable of.

Product Details

IMPORTANT PRIVACY NOTICE: Your privacy is very important to us at Velaction Continuous Improvement. However, in order to offer you the widest possible range of high quality Lean products, we occasionally partner with third party experts. To ensure that your training experience goes smoothly, we will be providing Karen Martin & Associates with your contact information. In order to protect your privacy, however, we will not be providing any personal transaction information.

Kaizen Events in Office & Service Environments – Part I
Wednesday, December 9, 2009
10:00 – 11:00 am PT
11:00 – 11:30 am PT – Extended Q&A

Kaizen Events in Office & Service Environments – Part II
Thursday, December 10, 2009
10:00 – 11:00 am PT
11:00 – 11:30 am PT – Extended Q&A

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