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Information Technology

Information Technology (also known as IT) is the group primarily responsible for maintaining a company’s computer and communications systems.

Information Technology groups are also responsible for selecting, installing, updating, training, and troubleshooting the software systems in a company.

Good Information Technology groups see their ‘big picture’ role in corporate strategy, and work to support business processes, not just systems.

Information Technology groups play a much greater role in Lean Office projects than on the shop floor because of the reliance most administrative processes have on computer systems.

The CIO (Chief Information Officer) normally heads up the information technology group.

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