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Disputes are about processes are disagreements or differences of opinion about the way that something should be done. Disputes are nothing new at work.
In Lean companies, the challenge is that processes are always changing. This provides multiple opportunities for disputes to arise.
The good news is that most companies also have standardization and metrics in place. This provides a backdrop against which to compare both sides of a dispute. In this type of environments, disputes can and should be resolved with facts and data.
Disputes with other people often turn into conflict. Because there are two sides to every story, disputes between co-workers, or between bosses and employees, tend to take a lot more work to resolve.
Learn specific strategies to increase collaboration in a Lean environment in my book Whaddaya Mean I Gotta Be Lean?
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