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Criticism |
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Criticism is negative feedback about something.
At work, criticism can be about personal performance or a process.
In Lean, make every attempt to separate the failure of a person from the failure of a process.
The first step should always be to examine the process to look for areas of improvement. Once that is done, the next step is to work with the person on his performance.
When someone repeatedly has trouble meeting an expectation, first look to see if he is following the process correctly.
If everyone else does the process without error, consider if the person is properly trained.
If he is, only at that point should constructive criticism be offered.
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© 2009-2012 by Velaction Continuous Improvement, LLC. All rights reserved.
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