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Ambiguity

Ambiguity is the state of uncertainty in meaning. Ambiguity is harmful to Lean companies for several reasons.

  • Ambiguity reduces consistency.  If a process is vague, it is hard to follow the same way every time.
  • Ambiguity slows processes down. Requesting clarification breaks the rhythm of a process.
  • Ambiguity misaligns goals. If everyone doesn’t interpret objectives the same way, teams go in different directions.

Ambiguity adds waste because it increases the chance of

Ambiguity can be reduced with robust standardization and through the use of briefbacks in meetings.

 

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