Phase 1 of our Continuous Improvement Development System is the “Introduction and Exploration” phase. This is the time when people start acting on their curiosity and actively seek information about Lean or Six Sigma of whatever continuous improvement discipline they are considering. It is probably worth noting at this point that we use the terms “Lean” and “Continuous Improvement” rather interchangeably. In truth, Lean is just one specific form of continuous improvement, but since it is rather open to new ideas, in practice anything you would do in a generic CI program, you can do in Lean. And any generic CI program would adopt any Lean tools and principles that work. In essence, they are identical.
But regardless of how you frame what you are going to do, some people will have a bit of knowledge; others will be completely blank slates. Some people will be skeptical; others will be instantly convinced. Still others will never make the leap to start a transformation. What that means is that the time it will take you to move through this phase will vary, and the path will be unique. So, what should you do?