Kaizen kits are packages of tools and supplies that support continuous improvement activities. The purpose of the kit is to streamline the kaizen process by having necessary tools and supplies gathered in advance. The kit has another benefit. It can inspire creativity. When you put materials in front of people, Read more…
Success comes in many different forms. However you define it, though, the formula remains the same. It starts with potential. Think of potential like the energy stored in something. A wound up spring and a gallon of gas both hold potential energy. A person is the same. Everyone has potential Read more…
Job descriptions exist for nearly every position in nearly every company. They outline the overview of the job, responsibilities, work activities. They should also list job requirements, and clearly spell out which are mandatory, and which are “like-to-haves”. Job descriptions are most commonly used for recruiting purposes or during annual Read more…
Yesterday morning I had to go into the DMV (Department of Licensing here in Washington State) to renew my driver’s license. As I walked into the waiting room and saw the hundred and fifty or two hundred poor souls already lost in purgatory ahead of me, it reminded me of Read more…
In continuous improvement, you often have to go out and collect information from people. Sometimes it is from observations. Often, though, you will be speaking directly to people doing the process, and you will be asking them questions. Keep in mind one important distinction. Interviews generally seek answers. Interrogations seek Read more…
A hidden factory is the set of undocumented and unstaffed processes that are done in an organization. When you dive into a process, you will often find two methods of doing it. The first is the documented method, or the one described by the operator as what he or she Read more…
A gemba walk is a leadership process in which a manager walks through his or her areas of responsibility in order to gain a better understanding of how the operation is running. The term “gemba” means “the real place” in Japanese. The level of structure of a gemba walk varies Read more…
“Form, fit, and function” are most commonly discussed in relation to the design of an object, or when considering if a process is value added or not. Form: Form is the physical characteristics of the product. It includes things like shape, weight, color, material, etc. Fit: Fit is short for Read more…
Economy of scale means that an organization is structured in such a way that as production volumes rise, per unit costs fall. In effect, this is a fancy of way to say “bigger is better”. It is based on the idea that a product has two basic components to its Read more…
When using drawers to store equipment, one expression stands out: Out of sight, out of mind. Things in a drawer tend to get piled up, misplaced, and forgotten about. Drawers take time to open and close, and slow down processes. They hide things. Bottom line: Drawers are fine for storage, Read more…
“Catalog engineer” is a derisive term used to describe someone with a lack of creativity when it comes to process improvement. The term describes those who immediately attempt to purchase an existing solution to a problem rather than try to figure out a method in-house. Process improvement will, of course, Read more…
Continuous improvement requires teamwork, and that means working together to solve quality problems. In a poor culture, people blame each other for mistakes, or have a ‘that’s not my problem’ attitude. But when teams are focused on continuous improvement, they help each other eliminate problems once and for all.