Names

Remembering someone’s name tells them that you place value on them as an individual. It shows that you respect them enough to remember who they are. Unfortunately, many, if not most, people have an extremely hard time remembering names of people they see only periodically. In leadership or continuous improvement Read more…

Concrete Head

A concrete head is someone who is resistant to the changes that Lean brings. Obviously, this is a derogatory term. The term “concrete head’ is the result of a translation from Japanese. In working with Japanese consultants, it appeared that the term was applied to individuals who displayed resistance, but Read more…

Asset

In accounting terms, an asset is an economic resource owned by a company or individual. Assets hold value because of the future benefit they can bring. An asset may fall into two categories—tangible and intangible. Tangible assets are what you would expect. Stuff you can touch—buildings, vehicles, machines, etc. Tangible Read more…