The “Voice of the Customer” (VOC) is the collective information that an organization obtains from or about its customers. This information comes in one of four basic ways, as shown on the image below: Organizations can either actively request information from a customer or can seek out information that is Read more…
A big part of getting changeover time reduced to the point where it is a single-minute exchange of die (SMED), is figuring out how to do it with less motion. One-touch exchange of dies is an offshoot of SMED but is far more aggressive in what it advocates. Where SMED Read more…
Groupthink is the condition in which individuals set aside their beliefs and concerns to conform to group opinion. This is most commonly done because people value the cohesion of the group more than the risk of a poor outcome. While the term was first coined by William H. Whyte in Read more…
The process of giving instructions often leaves a significant amount of room for misinterpretation. People are often distracted during the briefing, or skim the email containing instructions. Or, the recipient may just make some different assumptions than the person delivering the instructions. Regardless, as in the childhood game of “telephone”, Read more…
Noise in Lean operations has a rather significant impact. High levels of noise can cause permanent hearing loss. There are basically two things you can do to avoid the loss of that vital sense: eliminate the noise or wear appropriate hearing protection. There are also other impacts of noise. People Read more…
As I talk about making improvements, I invariably end up telling people they need focus more on their processes. Time and time again, just the simple act of gaining a deeper understanding of how work is done will shed light on what to improve. The spotlight shines even brighter when Read more…