Symptoms

In the medical world, a symptom is just the visible evidence of a disease or injury. For example, swollen painful joints may be a symptom of arthritis, or nausea might be a symptom of food poisoning. In continuous improvement, symptoms are similar. They are the “tells” that let you know Read more…

7 Wastes

The 7 wastes is one of the most important continuous improvement terms you will hear. Most of the Lean tools, at their core, focus on reducing waste to improve flow. The seven wastes provide a systematic way to categorize problems and identify improvement priorities. When assessing a process, looking for Read more…

Activity-Based Costing

The definition of Activity-Based Costing: a means of attempting to accurately apply costs of running a business to a specific product or service. It entails identifying the “cost drivers”, or the things that drive the consumption of shared resources and using them to apply a logical proportion of overhead costs Read more…

Authority

Authority is a formally granted power to make decisions. Authority is generally bestowed upon a position rather than a person. It is different than accountability. For example, a police officer has legal authority while he holds that job. His authority ends when he retires. Authority differs from leadership in that Read more…

Accountability in Lean

Accountability and authority are the yin and yang of leadership. Authority is the state of having power to give directions and make decisions. It is generally granted by an organization to individuals for the purpose of getting results in the areas they are responsible for. With authority comes the burden Read more…